1. Registration process: In order to use all the functions of the website, it is necessary to have registered with your email. Initially, our system will ask you for basic identification data so that you can have access to the functions of our website, to proceed with the purchase functions we will need information on the delivery address, telephone number, email validation, etc. To make your registration you can do it from the “Register” button. As soon as you complete the form, you will have been registered in the system and you will be able to make any changes you want in the information fields with the help of the contacts indicated on the web.
  2. Variety of products: Tippytea offers a wide catalog of services and products, which we can modify at any time unilaterally and without prior notice, either by adding new products and services or temporarily or permanently eliminating others, as well as their characteristics. The customer may contact customer service at any time to propose products that they wish to appear in our catalog of products and services, which will be analyzed and added later if deemed appropriate and feasible.
  3. Prices: Tippytea guarantees you the price at the time you made your purchase, regardless of when the delivery is made. All the prices shown on our web platform include the taxes that correspond to each product.
  4. Preparation of your order: Tippytea guarantees the existence of all the products and services that appear on our website, although in exceptional situations a certain item may be missing due to high volumes or seasons of high demand for certain products.
  5. Delivery of your order: The order will be delivered to the place you indicate. The authorized parcel carrier to carry out the respective shipments is “Tramaco Express”. Deliveries will be made from Monday to Friday, with certain exceptions in case of national or local holidays, a fact that will be promptly notified to the customer. Tippytea will assume responsibility for delayed delivery of orders or for undelivered products.
  6. Cancellation of orders: Tippytea reserves the right to cancel totally or partially, and unilaterally, for specific reasons, customer orders, thus reimbursing the amount paid by the customer with the exception of expenses accrued in the order process, if is that it will apply.
  7. Right of withdrawal: The client has the right to withdraw from the sale contract, as long as the withdrawal is made in writing to one of our platforms or to our indicated contacts, the request must be sent until the 20th of the current month, cancellations after this date will begin. to run from the following month, requesting a refund of your money will only be possible in the event that the product is not delivered for some extraordinary reason.
  8. Payment methods: There are several payment methods to proceed with a purchase order in Tippytea, which can be chosen by the customer at the time of formalizing their purchase. Tippytea guarantees total security in credit card transactions on our website, since we have the most current technological means and security protocols.

EXCHANGE AND RETURN POLICY

RETURN POLICY:
We make returns easy! If you are not satisfied with your item, you can return it within a period of no more than 10 days for an exchange, counting from the invoice date. After 10 days, we will not make changes. We do not make money refunds in any case. The product to be returned must be in perfect condition, as it was originally delivered, with the original packaging, the item must be unused. As tea is considered an article of food, if it is used, it will not be received. Returns only apply to online purchases.

Before sending the product, you must send an email to the account sales@tippytea.org requesting the change:

  • Attach photos of the product and defect.
  • Attach purchase invoice or proof of purchase receipt.

When the change is approved, the item must be sent in the same packaging, original labels and the unused product:
The address of:
Calle E3 N74-226 and Joaquin Mancheno. (Black Gate). Carcelen – Quito
Location: https://goo.gl/maps/eaYRUWeCd6oemLKa8
The shipping costs for the return of the item will be paid by the customer. Shipping costs are not refundable. The cost of shipping the new item is covered by the customer.
The delivery time of the new product to the customer’s home is a maximum of 6 working days.
If you are shipping an item over $ 50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of items.
The exchange for an identical product is subject to stock availability.

Changes in Items on sale or promotion:

Promotional products do not have changes or returns.
No money refunds are made.
Only regular priced items can be exchanged.

SHIPPING TERMS AND POLICIES

TIPPYTEA reaches where you are!
We send your product to your home throughout Ecuador.
Maximum delivery time 6 working days (Standard Rate)

Rates:

  • Quito and Valleys: 2 business days: 3USD
    • Guayaquil / Cuenca / Ambato / Ibarra / Quevedo: 2 – 4 business days: 4USD
    • Other Cities of Ecuador: 2 – 6 business days: 5.25USD
  • PICK-UP from our Stores (only for Quito): Paseo San Francisco – Local Tippytea; Write to us before withdrawing:
    • Mail: sales@tippytea.org
    • Whatsapp: +593 98 766 1898

SHIPPING:

  • Some products are not available for delivery in certain areas. We will notify you of these restrictions before you finish placing your order.
  • We will indicate the earliest available delivery date and time for the selected item at the time of ordering.
  • To avoid problems or delays in delivery, be sure to include the recipient’s full address with exact postal code and phone number (with area code if possible), as well as your daytime contact phone number or your shipping address. email so that we can notify you in the event of a delivery problem. Otherwise, we reserve the right to cancel your order without the right to a refund.
  • Before placing your order, check the delivery times and prices.
    If your order includes several items for delivery to the same address, these may be shipped separately depending on the availability of the merchandise.
  • We will not be responsible for the breach of our obligations if this breach is the consequence of extraordinary circumstances (such as fires, floods, earthquakes, storms, hurricanes or other natural disasters), violent invasion, hostilities from foreign enemies, (in declared or undeclared war), civil war, revolution, rebellion, insurrection, military usurpation of power, terrorist activities, nationalization, government sanction, blockade, embargo, labor disputes, strike, lockout or interruption or failure of electrical or telephone service.
  • TIPPYTEA CIA LTDA reserves the right to choose the courier through which the merchandise will be sent
  • The customer must pay the shipping costs.
  • Deliveries via courier service will be made during business hours between 9:00 am and 6:00 pm.

PAYMENTS:

  • The payment will be made at the end of the purchase process and will be an essential condition for the formalization of the same and the
  • Clear instructions for the ordering process will be provided and you will need to provide us with your full personal details, including a clear postal code and address, along with the recipient details and payment details.
  • Purchases can be paid with the main credit and / or debit cards, such as Visa, MasterCard, American Express, Discover, UCB, Diners Club and any other credit and / or debit card that we may occasionally detail.
  • By clicking the “Pay Now” button at the end of the ordering process, you agree to be bound by the terms and conditions contained in these Terms and Conditions and those that may be indicated elsewhere on the Website.
  • The client must notify TIPPYTEA CIA LTDA of any undue or fraudulent charge on the card used for purchases, by email or by phone, in the shortest possible time so that TIPPYTEA CIA LTDA can take the appropriate steps.

The owner of this website is Tippytea Cia. Ltda.